What is WorkinEnglish TOOLS

WorkinEnglish is an Italian-based language training company founded by professional language trainers who share an ideal way of passing their experience on to learners. What makes us different from the others is our know-how, our enthusiasm and our hands-on experience.

Monthly we publish the WorkinEnglish TOOLS magazine, which is sent to our client-companies as well as to those who have signed up to it through our website www.workinenglish.it.

To allow greater and easier access to the material we put together, we set up this blog. We hope you enjoy!

venerdì 9 agosto 2013

How to ... Learn to be more diplomatic!


Let's face it when we are up against serious issues that we need to take care of quickly and efficiently we don't worry so much about possibly ignoring other people's feelings and/or opinions. However, there is a way of getting things done in a hurry and properly without having to  be labeled an egocentric tyrant.   Here are some suggestions and set phrases.

Avoid expressions like:
You have to…”,
“Always...,”
 “Never…”
"I need it done this way!"
"No ifs or buts!"
"I said so!"

Use indirect language like:
 “You might consider,...”
 “I think it might be stronger if…,”
“It looks like you are saying....”

Give your feedback in the form of a question:
 “Have you thought of changing…”
Would you consider doing this…”
" Have you considered the issue from another angle...."


When you don't agree, start by giving positive feedback  before disagreeing, like:
"I see your point, however,....."
"I hadn't considered that aspect, but...."

"Your suggestion is valid, nonetheless......"

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