Have the airline
company lost your suitcase? Did the taxi-driver charge you through the nose for
a taxi ride? Many times you find yourself in a
situation where you need to make a complaint but where your limited knowledge
of the language is holding you back.
There are a number of formulas used when
complaining in English. It's important to remember that a direct complaint or
criticism in English can sound rude or aggressive. Therefore it's best to
mention a problem in an indirect manner. Here are some of the most common
expressions to introduce your complaint politely:
·
I'm sorry to have to
say this but...
·
I'm sorry to bother
you, but...
·
Maybe you forgot
to...
·
I think you might
have forgotten to...
·
Excuse me if I'm out
of line, but...
·
There may have been
a misunderstanding about...
·
Don't get me wrong,
but I think we should...
·
I understand it's
not your fault, but …
·
Can you help me with
this?
·
Excuse me, but I
understood that ...
Formula
|
Example
Finish
|
I'm sorry to
have to say this but
|
I think we need to take another approach.
|
I'm sorry to
bother you, but
|
I think you need to refine this
layout.
|
Maybe you forgot to
|
include his name and number.
|
I think you
might have forgotten to
|
finish the report on time.
|
Excuse me if
I'm out of line, but
|
your work has not been adequate
lately.
|
There may have
been a misunderstanding about
|
what I expected from you.
|
Don't get me
wrong, but I think we should
|
concentrate on the Smith account for
the moment.
|
I understand
it's not your fault, but
|
the airline promised they would deliver
my baggage yesterday
|
Can you help me
with this?
|
Can you help me with this? The trade
fair posters came back from the agency with some typing errors.
|
Excuse me, but
I understood that ...
|
the taxi ride to the airport was only
25 dollars
|
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